Terms and Conditions

Empress Homewares accepts payment by credit card or PayPal, utilising the secure services of PayPal. All prices listed are in Australian dollars and are inclusive of 10% GST.

Empress Homewares also accepts payments by direct bank account transfer. These payments are provided by Commonwealth Bank Pty Ltd. Orders made using bank transfers may not ship until all funds have become available to Empress Homewares in its accounts.

All goods purchased online from Empress Homewares will be shipped using an independent contractor. Prices for delivery to a specific address will be quoted at the time of purchase. If you would like to pick up your order from our store, please contact us at sales@empresshomewares.com.au or by phone at (08) 8363 7109.

All purchases with Empress Homewares are final and we will not refund or exchange products as a result of a change-of-mind.

All purchases from Empress Homewares are governed by the laws of South Australia and the Sale of Goods Act 1985 (SA). All disputes are the exclusive jurisdiction of South Australia.

While Empress Homewares strives to keep its website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing. Empress Homewares does not provide warranties of any kind on any of its products or on any information provided on the Empress Homewares website.

Goods purchased from Empress Homewares do not come with a warranty beyond what is required by the Competition and Consumer Act 2010 (Cth). As our goods are usually bespoke products designed by Empress Homewares and are handmade on our behalf in extremely small quantities, we cannot offer any warranty.

Many of the items available at Empress Homewares are handmade and may have minor imperfections which are unavoidable given their method of production. If you have any questions of queries relating to a specific product listed for sale which may have imperfections, please contact us further at sales@empresshomewares.com.au or by phone at (08) 8363 7109.

The goods at Empress Homewares are often of a rustic style. As a result, any blemishes or inconsistencies in the products are considered to be features and are not considered to be defects. If you have any questions of queries relating to a specific product listed for sale which may have imperfections, please contact us further at sales@empresshomewares.com.au or by phone at (08) 8363 7109.

Products at Empress Homewares including but not limited to bone inlay furniture and products containing mother of pearl may significantly vary from the images shown on our website. As each piece is handmade, there may be significant differences in their patterning and style. These differences and any other imperfections in the product are considered to be features of the product and do not compromise the aesthetics of the product. Such imperfections cannot be accepted as a complaint according to the policies of Empress Homewares. If you have any questions or queries as to a specific product, please contact us directly at sales@empresshomewares.com.au, by phone at (08) 8363 7109, or in store at 60 The Parade, Norwood, South Australia, 5067.

Due to their age, antique products may suffer from imperfections including but not limited to warping, uneven surfaces, visual marks or chips to the surface of the product. These products are antiques and as a result such imperfections are considered to be a feature of the product and do not compromise the aesthetics of the product. Such imperfections cannot be accepted as a complaint according to the policies of Empress Homewares. If you have any questions or queries as a specific product, please contact us directly at sales@empresshomewares.com.au, by phone at (08) 8363 7109, or in store at 60 The Parade, Norwood, South Australia, 5067.

Neither Empress Homewares, nor its employees, agents or contractors are liable for any damages whatsoever arising out of, or in any way related to the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information. Empress Homewares reserves the right to update the terms and conditions set out herein without notice.