Privacy Policy
Last updated: 4 September 2025
Who we are (who-we-are)
Empress Homewares Pty Ltd
Website: https://empresshomewares.com.au
Email: privacy@empresshomewares.com.au
Postal: 7 Osmond Terrace Norwood SA 5067
Data we collect (data-we-collect)
You provide: name, email, phone, billing & shipping addresses, order/returns details, messages, newsletter preferences.
Payments: processed by Square and Afterpay; we do not store full card numbers.
Technical: IP, device/browser info, pages viewed; cookies for cart/session, security, analytics.
Anti-spam/security: CAPTCHA (Kadence – Cloudflare) may collect device/interaction data.
If you choose to save your card for faster checkout, your payment details are stored securely by Square as a token; we do not store full card numbers on our servers.
How we use your data (how-we-use)
Fulfil and deliver orders; customer service.
Fraud prevention & site security.
Service emails (order updates).
Marketing only if you opt in; unsubscribe anytime.
Sharing your data (sharing)
Service providers needed to run the store: hosting/CDN (incl. Cloudflare), payment processors (Square, Afterpay), email delivery (FluentSMTP/mail host), newsletter platform (Mailchimp), analytics (Google), couriers/shipping, security tools (CAPTCHA). Providers process data under their policies.
Cookies & analytics (cookies)
Essential cookies for cart/checkout and preferences; analytics cookies for performance. You can control cookies in your browser; blocking essentials may affect checkout.
Legal bases & overseas processing (legal)
Contract (fulfil your order), legitimate interests (security/analytics), consent (marketing). Data may be processed outside Australia with appropriate safeguards by our providers.
Our servers are based in Australia.
Retention (retention)
Orders: 7 years (tax/consumer law).
Accounts: until deletion or inactivity for a reasonable period.
Marketing consents: until you unsubscribe.
Security logs: short operational periods.
Your rights (rights)
Access, correction, deletion (subject to legal retention). Object to marketing at any time. Contact privacy@empresshomewares.com.au (ID verification may be required).
Children (children)
Not directed to children under 16; we do not knowingly collect children’s data.
Contact (contact)
Email: privacy@empresshomewares.com.au
Postal: 7 Osmond Terrace Norwood SA 5067
Updates (updates)
We may update this policy; the latest version appears on this page.